How we accept payment
This page explains exactly how we use our PayPal account to collect payment from customers.
We sell children's storage boxes and home organisers. Because shipping cost
depends on the destination country and the number of boxes, we confirm the
full total in writing before anything is charged — and that
payment is collected through PayPal.
Step by step
-
The customer contacts us by email with the size, colour,
quantity and destination country.
-
We reply with the full total in US dollars — the price of
the boxes plus the exact shipping cost to that address. Nothing is charged
at this point and there is no obligation.
-
The customer confirms the order.
-
We collect payment through PayPal. Either we issue a
PayPal invoice from our PayPal business account to the
customer's email address, or the customer uses the
PayPal payment link published on this page. Either way the
payment is completed on PayPal's own checkout page — we
never see or store card details.
-
We dispatch the order and send a tracking number the day it
leaves. Delivery times are on our shipping page.
What we sell is a physical product. Every order is shipped as
a parcel with a tracking number. Nothing is delivered electronically.
Currency
All orders are priced and invoiced in US dollars (USD). If your
PayPal account is held in another currency, PayPal applies its own conversion
and shows it to you before you confirm the payment.
What the total includes
- The price of the boxes.
- International shipping to your address.
-
Import duty and local taxes are not included. Where your
country charges them, they are paid by you on delivery. We say so up front
rather than letting it turn up as a surprise.
What you receive after paying
- A PayPal payment receipt, issued by PayPal to your email address.
- Our written confirmation that the order is being packed.
- A tracking number on the day the parcel is dispatched.
Cancellations and refunds
Refund conditions are set out on our Returns & Refunds
page. In short: you can cancel for a full refund any time before the parcel is
dispatched, and refunds are always issued through PayPal back to the account
that paid.
Questions about a payment
Email 932782984@qq.com with your order or
invoice number and we will respond within one business day.