Last updated: 14 September 2026
We want you to be happy with what arrives. Below is exactly what happens in each situation — written plainly, so you know where you stand before you order.
You can cancel for any reason and get a full refund, including shipping. Just email us before we dispatch — that is usually within 3 business days of payment. We refund through PayPal within 5 business days.
Email us within 7 days of delivery with photos of the damage and of the outer packaging. We will send a replacement or refund you in full — your choice.
You do not need to send a damaged item back. Paying international return postage for a broken plastic box would cost more than the box, and that would not be fair to you.
Wrong size, wrong colour, or something missing from a set — tell us within 14 days of delivery. We will send the correct item at our cost, or refund you in full. Again, no need to return anything unless we ask.
You can return an unused item in its original packaging within 14 days of delivery for a refund of the item price.
Return shipping is paid by you in this case, and the original shipping cost is not refunded. We say this plainly because international return postage on a bulky box is often more than the box is worth — so if you are unsure about size or colour, ask us before ordering and we will help you choose. That is much cheaper for you than sending it back.
If tracking shows no movement for more than 10 days, or the estimated delivery window has passed with nothing delivered, email us. We will open an enquiry with the carrier. If the parcel is confirmed lost, you get a full refund or a free replacement — your choice.
Refunds go back through PayPal, to the account that made the original payment. We do not refund by any other method. Processing on our side takes up to 5 business days; how quickly it appears in your account after that is up to PayPal and your bank.
Email 932782984@qq.com with your order number, what went wrong, and photos if there is damage. We reply within one business day.